Beware scammers pretending to be associated with the nbn rollout.
Beware scammers pretending to be associated with the nbn rollout. RapidEye

Warning about scammers amid rise in fake calls

AUSTRALIANS are being urged to be wary about scammers impersonating the company building and upgrading Australia's telecommunications and broadband network.

Today new information has been published on the NBN Co website to help residents understand how to identify and avoid scammers.

The advice follows an 84 per cent increase in enquiries about suspected scams made to the wholesaler's contact centre since October 2018. Approximately 28 per cent of those calls originated from residents in NSW; 24 per cent from Victoria and 19 per cent from Queensland.

More than 8.5 million homes and businesses are now able to order an nbn service from their preferred phone and internet retailer, with the rollout scaling up in Australia's capital cities.

NBN Co's Chief Security Officer, Darren Kane, said: "With nearly three in four homes and businesses now able to connect to the nbn access network, it's vital people understand the steps involved in making the switch, including how and when NBN Co and retailers will communicate with customers.

"It's important to remember the key point of contact for Australians connecting to the nbn access network will always be their preferred phone and internet service provider. This is because NBN Co is a wholesale-only company and does not sell services directly to the public.

"In fact, connecting to the nbn access network is not automatic and people need to contact their preferred phone or internet provider to make the switch."

Mr Kane said the company urged residents and businesses to be wary of callers claiming to be from NBN Co requesting personal or financial information.

"We will never make unsolicited calls or door knock to sell broadband services to the public," he said.

"We will never request remote access to a resident's computer and we will never make unsolicited requests for payment or financial information.

"Protect yourself by verifying who are you are talking to. If in doubt, hang up and call your retail service provider customer service centre to check if the call is legitimate."

For more information on scams, visit